Frequently asked questions

Hivenet is a distributed cloud platform for storage, file transfer, and compute, with products for personal and business use.

You can:

• Store files securely using our distributed network.
• Compute AI and high-performance workloads with GPU power.
• Send files by link, with up to 4 GB and 50 files per web transfer. Links remain available for 7 days. Free use includes up to 10 transfers per calendar month. A paid plan that includes Send removes this monthly limit without increasing the maximum transfer size.

Use Store for personal cloud storage, Send for quick file sharing, and Compute for on-demand GPU workloads.

Start with the product that matches what you want to do today, then explore pricing, support, help center, or docs from there.

Not really. Hivenet shares some of the same principles—like decentralization and giving people control—but we’re not building on blockchains, we don’t use tokens, and we don’t rely on crypto.

Our focus is on solving real problems with real infrastructure.

Compute is Hivenet’s distributed GPU cloud. It’s ideal for AI workloads, training models, or high-performance tasks. It's cost-efficient, fast, and privacy-first.

Try Compute →

Store is for keeping files and photos within reach, Send is for quick temporary sharing, and Compute is for GPU-based workloads such as AI, rendering, and experiments.

Store and Compute currently use separate account paths. Send can be used without a full Hivenet account for occasional transfers.

Yes. Hivenet has products for both personal and business use, depending on what you need.

Yes. You can install Hivenet on multiple devices and operating systems.

Keep these credentials separate:

• Account password: used to sign in. It can be reset.
• Encryption passphrase: optional additional protection for access to Store files. Hivenet cannot recover a forgotten passphrase.

Resetting your account password does not recover the passphrase. If you lose it, keep devices or sessions where files still open signed in and save usable copies before any reset. Follow the lost-passphrase guide and contact Support if needed.

It means Hivenet builds cloud products on distributed infrastructure rather than relying only on large centralized data centers.

Hivenet takes a different approach to how storage, file transfer, and compute are delivered, with more emphasis on control, clarity, and a different infrastructure foundation.

It shapes how the products are built and how we think about control, privacy, efficiency, and the overall user experience.

Hivenet uses distributed infrastructure, with an architecture suited to each product.

Distributed describes resources spread across multiple systems or locations.
Decentralized concerns how control is shared. A distributed system does not, by itself, mean that no operator controls the service.

Compute, Store, and Send do not all work in the same way. Available locations and controls depend on the product and deployment.

Performance depends on the product, workload, hardware, and network. Our benchmarks explain the test setup, measurements, and limits of each result. A Compute result does not establish that Store or every Hivenet service is faster than other clouds.

You can explore pricing on the Pricing page for Store, Send, and Compute.

Use Support and the Help Center for setup, billing, and troubleshooting. Use Docs for technical guidance, especially for Compute. You can also join our community on Discord.

Use this form for sales, and this for partnerships, press, or general questions.

We build our products with privacy and control in mind, and we explain the details in our Privacy Policy and privacy options pages.

Read the Sustainability page for the fuller explanation of how we approach infrastructure efficiency and environmental impact.

Use the How Hivenet works page for the broader explanation of our infrastructure model.

Our Privacy Policy explains which personal data Hivenet processes, why it is processed, and the rights that apply to your situation.

It covers:

• Account, usage, and support data processed for each service
• Processing purposes and the legal bases used
• Access, correction, and deletion rights and their conditions
• Data recipients, international transfers, and applicable safeguards

Encrypting file content does not hide all information needed to operate the service. For questions about your personal data or exercising your rights, use the contact details in the policy.

Hivenet has a bug bounty and responsible disclosure program managed by its Security team. The program page lists eligible services, research rules, reporting steps, and reward conditions. The program does not guarantee that the services have no vulnerabilities.